Return & Exchange Policy
At Herbrals, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and exchange policy below.
1. Eligibility for Returns
Products can be returned within 7 days of delivery if unused and in original packaging.
2. Non-Returnable Items
Opened, used, or tampered herbal products are not eligible for return due to safety and hygiene reasons.
3. Exchange Policy
Defective or wrong items delivered can be exchanged within 7 days of receipt.
4. Return Process
Contact our support team with order details. Once approved, ship the item back to us.
5. Refund Timeline
Refunds are processed within 7-10 business days after receiving the returned product.
6. Shipping Costs
Return shipping charges must be borne by the customer unless the product is defective.
7. Damaged Products
If you receive a damaged item, report it within 48 hours for a free replacement or refund.
8. Exchange Timeframe
Exchanged products are shipped within 5 business days after approval.
9. Contact Support
For returns or exchanges, email us at maysaherbals@gmail.com or call +91-9873221786.